In this episode, Aloke Bajpai (Group CEO of @ixigo shares how they built one of India’s most trusted travel experiences by focusing on peace of mind, simplicity, and customer love – even when there was no direct ROI.
Key points discussed:
- Why ixigo thinks of itself as a peace-of-mind company, not a ticketing platform
- Solving “zero-monetisation” problems that build deep trust
- How adversity (like COVID) shaped ixigo’s culture of empathy and values-led leadership
- The discipline of simplicity – doing one thing exceptionally well
- AI as a force for personalised, Bharat-first travel experiences
- Why empathy must be lived, not written – and how values power real CX