Exploring customer experience through marketing, technology, strategy, and stories from industry experts.
About
CX with Chopra is a podcast hosted by Arjun Chopra, dedicated to exploring the ever-evolving world of Customer Experience (CX).
Customer experience today goes far beyond customer service-it sits at the intersection of marketing, technology, user experience, business strategy, and company culture. Through thoughtful conversations and real-world insights, CX with Chopra breaks down CX from multiple perspectives to uncover what truly drives meaningful, memorable customer relationships.
Each episode features industry experts, practitioners, and leaders who share their journeys, lessons learned, and practical insights from across industries. The goal is simple: to move beyond theory and understand how great customer experiences are actually designed, delivered, and scaled.
The Evolution of Customer Experience
Understand how customer expectations are changing and how brands can identify what customers truly want-then go beyond meeting expectations to exceeding them.
Evaluating CX
Effectiveness
Learn how organizations measure customer experience, interpret key CX metrics, and translate insights into action.
Leveraging Digital
Innovation
Explore how technology, data, and digital tools are being used to personalize experiences and create seamless customer journeys.
Creating Win–Win Experiences
Discover strategies that deliver value for both customers and businesses, enabling sustainable growth and long-term loyalty.
Perspectives Across
Industries
Gain insights from diverse industry verticals, spanning B2B and B2C, and understand how CX principles adapt across contexts.
Guidance for Aspiring CX Professionals
Hear about key watchouts, essential skills, and career advice for those looking to build or grow a career in customer experience.
Why Listen?
CX with Chopra is for CX professionals, marketers, product leaders, founders, and anyone curious about building customer-centric organizations. Whether you’re just starting your CX journey or looking to sharpen your strategic thinking, the podcast offers practical takeaways grounded in real experiences.
Tune in to gain fresh perspectives, learn from industry experts, and reimagine what exceptional customer experience can be.
