In this insightful conversation with Gautam, Founder & CEO of AiSensy, we dive deep into how WhatsApp is revolutionizing business communication and customer experience.

Key Highlights:

  • Why small businesses are choosing WhatsApp over websites.
  • How WhatsApp’s blue tick became the new mark of business legitimacy.
  • The difference between ‘seeing’ vs ‘talking’ purchase journeys.
  • Meta’s strategy to prevent spam and improve user experience.
  • Real examples of businesses driving 80-100% revenue through WhatsApp.
  • The future of AI in customer service and personalization.
  • How WhatsApp is democratizing customer experience.

Chatbots to Conversational Commerce: The Future of CX