Founder’s Mindset × CX
A hard-hitting conversation with Raj Mamodia (Founder & CEO) on what customers truly value—and how bold vision, frontline obsession, speed, frugality, and radical simplicity translate into lower effort, faster value, clearer promises in both B2B and B2B2C. Brillio: “The Enterprise AI Accelerator—leading the future of AI-native transformation.”
What you’ll learn
- Why relevance beats revenue as a leadership north star—and how that reframes CX bets and prioritization.
- How to make CX a company-wide responsibility (not “owned” by one function) while keeping a founder as the flag-bearer of standards and culture.
- “Progress over perfection” as a practical rule for shipping faster without losing quality.
- Frontline empowerment: the two real blockers (information systems + approval-heavy leadership) and how fixing them lifts CSAT and trust.
- Cost consciousness as efficiency + accountability (not cost-cutting theater) to fund better experiences.