In this episode, we explore how AI is quietly transforming CX by working behind the scenes – anticipating needs, reducing friction, and delivering personalization without demanding attention.
You’ll discover:
- Why the future of CX is invisible
- The shift from user interfaces to user intelligence
- What “a million websites for a million users” really means
- How to design for emotion, intent, and context – not clicks
- Why less UI leads to more delight