In this episode of CX with Chopra, we explore how Agentic AI is reshaping the future of Customer Experience (CX) with special guest Nisha Krishan, a seasoned expert in marketing and customer consulting.
We unpack what truly makes Agentic AI different — it’s goal-oriented, autonomous, and context-aware. These characteristics make it a game-changer for campaign operations, digital experience design, and the evolving role of the modern CMO.
🔍 What you’ll learn:
How Agentic AI enables real-time CX personalization
Why the traditional customer journey has collapsed
The rise of autonomous campaign execution and measurement
How CMOs are evolving into growth-focused, tech-savvy leaders
Real-world use cases from brands already embracing this shift
Whether you’re a CX strategist, marketer, product owner, or tech enthusiast, this episode will give you a practical lens on how AI is becoming agentic — and why that matters.