Uncover the revolutionary 3T Formula (Trust, Technology, Training) transforming service industry CX with Niharika Jain, co-founder of Shark Tank-featured Broomies India. Learn how this innovative approach is reshaping customer experience in traditionally unorganized sectors.
Key CX insights:
Managing customer expectations in a traditionally unorganized sector Innovative approaches to transparency and standardization Building trust through technology and verification systems Balancing automation with human touch in customer service Creating seamless experiences for both customers and service providers Role of empathy in customer experience strategy Using technology to enhance CX without compromising personal touch Handling customer escalations while maintaining service standards.