In this episode of CX with Chopra, I discuss with the Tomer Azenkot, CEO of Vee24 to explore how businesses can seamlessly integrate in-store and digital experiences to create frictionless, human-centered customer journeys.
🎯 Key takeaways:
✅ How video, co-browsing, and appointment scheduling enhance digital CX
✅ The biggest gaps in customer experience today—and how to fix them
✅ Strategies to drive higher engagement, trust, and brand loyalty
With CX being the ultimate competitive advantage, brands must go beyond transactions to create meaningful connections. Tune in to discover how Hybrid CX can transform customer interactions and elevate business success!
The Hybrid CX model – Balancing in-store + Digital Channel
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- Released January 8, 2026




